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Life studies are a rich source for further research on the role of the Afro‐American woman in society. They are especially useful to gain a better understanding of the Afro‐American experience and to show the joys, sorrows, needs, and ideals of the Afro‐American woman as she struggles from day to day.

Once ISO 9000 has been achieved, it is important that customers and potential customers should be aware of this. The best way to do this is to get it into print. Lloyd’s Register Quality Assurance (LRQA) has produced a guide to achieving maximum and cost‐effective press coverage. Discusses the best presentation format, and advises about photographic material and how to target the most appropriate publications.

Currently, there is no formal recommended structure, particularly regarding the client’s ethics, for determining whether an external auditor should continue the business relationship with an audit client. This statement is not meant as a criticism, but rather as the backdrop for proposing that (1) a structure is needed that will assist auditors in evaluating client ethics and (2) such a structure should be institutionalized as an integral part of the continuance decision. Auditors will never be able to guarantee that a client is ethical – even those clients with detailed codes of ethics – but auditors could benefit from a more comprehensive and established process to assess a client’s commitment to ethical behavior. This paper begins by discussing some of the psychological aspects of the audit client continuance decision. Then, reviews existing, professional guidance related to evaluating client ethics. This is followed by the authors’ baseline model and client ethics evaluation checklist designed to assist external auditors in institutionalizing the evaluation of client ethics as part of the continuance decision.

Classifying workers as either employees or independent contractors has significant financial consequences for the payer (usually a business) and the worker. The payer may be motivated more by the desire to avoid paying for employee benefits and employer payroll taxes than by doing the right thing and correctly classifying and paying the worker as an employee. Estimates are that the cost of such benefits and taxes may equal 20–30% of gross pay. When governmental regulations are unclear or enforcement is lax, many stakeholders suffer. This includes the workers, their families, their co-workers, and law-abiding employers as well as citizens (taxpayers) who must pay more than their fair share to provide adequate funding for related government programs and benefits. This is a global issue as evidenced by widely publicized lawsuits in many countries involving prominent defendants such as Microsoft, Uber, and Lyft. Software platforms used to distribute small jobs to temporary and part-time workers have resulted in the exponential growth of the gig economy. Such technology has also further enabled the misclassification of workers beyond what has occurred in years past. An ethical analysis to identify the many stakeholders and the impact of worker misclassification should be conducted to guide governments in developing and enhancing regulations for the pervasive issue of worker classification and to protect the rights of their workers and taxpayers.

In the spring of 1982, I published an article in Reference Services Review on marketing libraries and information services. The article covered available literature on that topic from 1970 through part of 1981, the time period immediately following Kotler and Levy's significant and frequently cited article in the January 1969 issue of the Journal of Marketing, which was first to suggest the idea of marketing nonprofit organizations. The article published here is intended to update the earlier work in RSR and will cover the literature of marketing public, academic, special, and school libraries from 1982 to the present.

Presents the results of a study which examines the implementation of Total Quality Management in small and medium‐sized manufacturing companies. The study is based on personal, structured interviews with the senior manager responsible for quality in 30 manufacturing companies in the Sheffield area. Identifies five major components of TQM and assesses the performance of the companies relative to these components. Examines the attitudes and perception of TQM within the companies and makes recommendations for further research work.

This paper aims to describe the three state digital archive collaboration between the Washington, Oregon, and Idaho state historical societies, and Washington State University, a multi‐campus university.

The paper discusses the three major aspects of the IMLS Leadership project: the process of the museum/library collaboration, the technical aspects of the building, the digital archive and the metadata scheme, and the effort to engage the archive user with the past through interactive tutorials.

Building a contextually coherent digital archive from numerous geographically remote collections is possible to do given current meeting technologies and funding for travel. Project staff and partners need to be explicit and forthcoming about institutional and professional interests involved in collaborative projects. User focus groups found the site to be very engaging.

The paper describes the collaboration process, technically how the archive was built, and the development of the history tutorials and discussion board.